Refund Policy

1. Paid services covered

• Listing plans — such as Verified, Featured, or Growth (prices shown on Pricing).
• Priority account verification — one-time $9 fee for faster review (target under 24 hours after payment is confirmed).

Free listings and free account verification requests have no charge, so no refund applies.

2. Priority account verification ($9)

• Full refund if we have not started review and you cancel in writing within 24 hours of payment, or if we reject your verification request for reasons other than false or incomplete information you provided.
• No refund after we approve your account verification (green tick granted), or if rejection is due to misleading, spam, or incomplete applications after we spent review time.
• If review takes longer than 24 hours after we confirm payment, you may request either continued free-queue processing or a refund of the $9 priority fee.

3. Paid listing plans

• Before go-live: If payment was taken but your listing has not been published (or scheduled publish has not occurred), contact us within 7 days for a full refund, unless the delay was caused by missing information you needed to provide.
• After go-live: Paid listing fees are generally non-refundable once the listing is live or the paid benefit (verified badge, featured placement, etc.) has been applied, because the service has been delivered.
• Our error: If we fail to deliver a clearly purchased benefit (for example featured placement never applied), we will either fulfill it or refund the unused portion at our discretion.
• Recurring or monthly plans (if offered) can be cancelled to stop future charges; fees already charged for a started period are not prorated unless required by law.

4. How to request a refund

Email us with:

• Your account email
• What you paid for and approximate payment date
• Payment reference or receipt (if you have one)
• Reason for the request

Send to hello@pinstack.cc or use the contact form. We aim to respond within 3 business days.

5. How refunds are paid

Approved refunds are returned to the original payment method when possible, usually within 5–10 business days after approval (timing depends on your bank or payment provider).

6. Chargebacks

Please contact us before filing a chargeback so we can help. Chargebacks opened without first contacting us may result in suspension of your account or listings while the dispute is resolved.

7. Changes

We may update this policy. The “Last updated” date will change when we do. The policy in effect when you paid applies to that purchase.